Política de envío

  1. Packaging and Tracking: We take great care in packaging your products securely and utilizing trackable shipping services. Our aim is to provide you with a hassle-free shipping experience, along with a tracking number for your convenience.

  2. Delivery Responsibility: Please note that the responsibility for delivering your package lies with the postal services. Brave Wolf Customs does not have control over their operations, practices, or delivery timeframes. If you have any questions or concerns regarding the services provided by the shipping company or the whereabouts of your package, we recommend contacting the shipping company directly. Most shipping companies have a helpful FAQ and support page where you can seek assistance regarding missing or delayed packages.

  3. External Factors and Delays: Certain global events, such as COVID, workforce shortages, or natural disasters, can occasionally impact the shipping and delivery times of your item. These circumstances are beyond the control of Brave Wolf Customs, and we cannot be held responsible for any resulting delays.

  4. International Shipping: For customers located overseas, please be aware that customs procedures in your country may cause additional delays in the delivery of your package. Unfortunately, we do not have control over these procedures. If your tracking updates indicate that the package has been in your country for an extended period without delivery, we recommend contacting your local customs office for further inquiry.

  5. Lost Packages: While we take full responsibility for the quality of our products and packaging methods, it is important to note that we cannot assume responsibility for the business practices of shipping carriers. However, if a product we have shipped gets lost in the mail and the tracking information shows no progress towards the final destination, we are more than willing to assist you by contacting the shipping carrier on your behalf.